ABDULLAH, Anis Ahmed; 						ALWAN, Mahmoud Hussein.
 Diagnosis of positive indicators of customer retention A survey of the views of customers of the Diwan Hotel, a first class hotel in Baghdad.
<strong>Tikrit Journal Of Administrative and Economic Sciences</strong>, [S.l.], v. 2, n. 42, p. 173, mar. 2019.
ISSN 1813-1719. Available at: &lt;<a href="http://jaes.tu.edu.iq/index.php/j/article/view/289" target="_new">http://jaes.tu.edu.iq/index.php/j/article/view/289</a>&gt;. Date accessed: 18 nov. 2019.